Introduction

We design and deliver a wide range of development activities incorporating two important features:

• Identification of the exact skills and abilities required and precise specification of outcomes to be achieved.

• Alignment of the development objectives and the business objectives.

In this way we secure a close fit between the business context and objectives, and staff’s learning needs.

Leadership and Management Development

Effective Leadership and Management Development are critical components in business success.  Most businesses are undergoing significant change, at a faster rate than ever before. Demands for improvements in services and performance, for greater return on human and physical resources, and for more flexibility in the deployment of critical skills, result in increasing pressure on the skills and expertise of managers, and especially on their leadership abilities.

We design and deliver Leadership and Management programmes for Supervisors, Team Leaders and Middle Managers. 

For Senior Managers, Directors and Executives we believe that Performance and Personal Coaching provides a better option because of the demands on, and limitations to, their time and availability.

Team Development

Teamwork is an essential component of modern organisations yet the composition and development of teams do not always receive the attention they deserve – resulting in teams that do not work effectively together and team members who are disaffected; uncertain of their purposes and roles.

Through team development, team members gain clarity about their roles and contributions to their teams. Team performance in key results areas is measurably improved – creating a positive impact in the organisation as a whole; in terms of business performance, motivation and morale.

We use a range of interventions including:

• Team-effectiveness audits, Myers Briggs, Strength Deployment Inventory.

• Team-building exercises and events.

• Facilitation of team time-outs to address planning, problem-solving and performance issues.

• Team and individual coaching;

• Specific team-skills development workshops.

We work in partnership with our clients to clarify the organisational and team objectives, to identify the challenges and issues which need to be addressed and then to design and deliver focussed, participative and enjoyable team development activities that give genuine results.

Personal Effectiveness

In every business there is now more pressure than ever to produce measurable results within short timescales.  Job roles are less defined and flexibility in behaviour and thought are now critical components of most roles.

Businesses need to tap into the talent and potential of their staffs to develop the skills and expertise needed to produce results not only for the present but also for the future.

However, that alone is not sufficient. Staff need to know and care about the issues facing their organisations and understand how what they do contributes to their organisations' success.

Therefore, our Personal Effectiveness training and development programmes reflect organisational needs and priorities as well as individual needs and objectives. This results in skilled and motivated staff who feel themselves to be closely involved in the success of the business.

Our training is:

• Grounded in the context of the organisation and reflects its culture, values, objectives and priorities.

• Motivational – to develop enthusiasm and commitment in participants.

• Based on contemporary theory, translated into practical application and using a range of stimulating interventions, tools and techniques.

We have recently designed and delivered workshops for:

• Appraisal

• Assertiveness

• Coaching skills for managers

• Communication skills 

• Conflict-management skills 

• Customer-service skills 

• Influencing/negotiating skills 

• Managing change 

• Personal development planning 

• Problem-solving and creativity 

• Time and meeting management 

• …….and many more!  

Client Comments

Here’s what participants have said about our learning and development programmes:

“I feel more confident in dealing with issues in my team. The training has shown me how to promote good relations within the team, leading to better performance.”

“This course has reinforced the need to be a pro-active Manager responding to issues as they arise however difficult and daunting a prospect they may present.  It will make me a more effective team leader and member of the workforce!”

“The facilitator led the group brilliantly!  She was very interactive with group and we had some interesting discussions which arose from the training.  Very useful indeed to focus on real staff performance problems in a safe environment.”

“Entertaining. Useful in learning more about dealing with performance. The first time that training seems to have been designed for me and be scheduled to take place with people in similar roles and grades. Usually the grades and therefore the training is not offered at a level that is the most useful. Yesterday it was spot on.”

“The role play was excellent and great fun!  This approach should be applied to all our learning events where possible.  More please from this trainer.”

“I thought the trainer was excellent and the use of role play played a very significant part in helping me really understand some of the issues.” 

“It was a well designed, informative training period that was very useful and extremely enjoyable.  The pace throughout was good, no boring repetitive bits! and the interactive stuff was really focused and good fun too.”